Next-gen Jira Service Desk projects are faster to set up, simpler to use, and give project admins a lot of control over configuration without having to involve a site admin as often as with Classic projects. For expert or power-user levels of configuration, Classic may be your best option. However, if you need to get started quickly, next-gen projects would be a great fit for you.
There is currently no migration path between next-gen and classic projects so check the feature list below to see which project might suit your needs the best.
Classic service desk
Advanced setup and configuration
Classic look and feel
Great for expert Jira users
Managed by Jira admins
Classic workflow editor
Next-gen service desk
Easy setup and reimagined features
Updated look and feel
New features added regularly
Easy and fast to set up
Managed by project members
Easy to use workflow editor
Approvals COMING SOON
Agent notifications COMING SOON
Customer transitions COMING SOON
Consider joining the Atlassian Community to ask questions, provide suggestions or find out what's coming soon.
Was this helpful?