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Turn on customer feedback

Service desk projects collect customer feedback by default. Project administrators can turn customer feedback on or off for a service desk project:

  1. From your service desk project, go to Project settings () > Satisfaction settings.

  2. Turn on Collect customer satisfaction feedback.

  3. Edit Question to suit your service desk. This appears in the resolved issue notification message that customers see.

When you turn on customer satisfaction, your service desk sends customers a quick survey when their request is resolved. They can also leave optional feedback for the team:

CSAT confirmation

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Mar 14, 2020
Cached at 5:39 AM on Oct 27, 2020 |

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