Learn how to succeed in your role as a service desk agent.
How do customers send requests by email?
Customers can send email requests directly to your service desk.
Here’s how sending requests by email works:
A customer emails a request to your service desk email address. The request becomes an issue in your service desk and is added to a queue.
An agent comments on the issue.
The customer receives an email notification that contains your agent's comment.
The customer replies to the email notification and the reply displays as a comment on the issue in the service desk.
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