How do customers send requests by email?

Customers can send email requests directly to your service desk.

Here’s how sending requests by email works:

  1. A customer emails a request to your service desk email address. The request becomes an issue in your service desk and is added to a queue.

  2. An agent comments on the issue.

  3. The customer receives an email notification that contains your agent's comment.

  4. The customer replies to the email notification and the reply displays as a comment on the issue in the service desk.

 

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