Before you use the widget, make sure:
You’re a project administrator.
You have an open portal.
If you want to use a knowledge base, the knowledge base Viewing access is set to Anyone.
To embed a widget:
From your service desk project, go to Project settings () > Widget.
Choose the widget options that fit your needs.
Select Save to confirm your widget settings.
Copy the generated code to your web page(s). If you update options later, we'll automatically update the widget. No need to re-copy the code.
When you choose a default request type for the widget, you might see an error message saying the request type isn't valid. Usually, this means the request type has a required field that we can't yet render in the widget. To use that request type, make the field optional.
Was this helpful?