Customize the fields of a request type

The fields and descriptions that appear in a request type are based on the fields configured for the issue type it's based on. However, you are able to edit your request type fields or add new ones.

You must be a project administrator to customize fields on request types.

To customize fields for a request type:

  1. From your service desk project, go to Project settings () > Request types.

  2. Select Edit fields for the request type you want to customize.

  3. Edit the fields you want to change, or select +Add a field to add a new field.

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