• Products
  • Get started
  • Documentation
  • Resources

Create, edit, and delete team-managed service projects

By default, anyone can create team-managed projects. Out of the box, Jira Service Management gives end users the Create team-managed projects global permission. Jira admins can prevent users from creating team-managed projects by managing which groups are granted this permission. Read more about global permissions.

To find out if you can create your own project, choose Projects in the navigation bar. If you see the Create project option, then you're all set. If not, check with your Jira admin for help creating a project.

Create a team-managed service project

To create a team-managed service project:

  1. Choose Projects > Create project.

  2. Select Service Management under Project templates or Jira Service Management under Products.

  3. Learn more about the available templates and select a template.

  4. View the detailed information on the template and choose Use template.

  5. Choose project type: Team-managed.

  6. Give your project a name. You can change your service project template by selecting Change template.

  7. Choose who can access your project.

  8. Select Create.

We automatically generate a project key when the service project is created.

Edit your team-managed service project's details

In team-managed service projects, you can edit the following project details:

  • icon, which helps teams across your Jira site visually identify your service project

  • name, which appears when people in your Jira site search, browse directories, or use the project switcher

  • key, which is typically the shorthand version of the service project's name

  • category, which helps larger organizations label and filter similar projects and service projects in directories

  • project lead, who is usually the project administrator for your team-managed service project

  • default assignee, which is a role to which all requests created in the project are assigned to

To change these details: From your project's sidebar, select Project settings > Details.

Change your team-managed service project's icon

Icons help give a face to your service project's name. They appear in the service project sidebar and in your site's list of all other Jira projects.

To change your service project's icon:

  1. From your project's sidebar, select Project settings > Details.

  2. Under the current icon, select Change icon.

  3. Choose from a default icon or upload your own.

  4. Select Save details.

Change your team-managed service project's key

Project keys provide a shorthand for the requests in your service project. Together with an request's sequential number, they form a unique identifier called an “issue key”. This abbreviation is the foundation of how work is tracked and referred to in Jira Service Management. You’ll see issue keys:

  • On requests themselves, as a label

  • In search results and saved filters

  • In your queues and reports

  • In links connecting pieces of work

  • In the request's URL

  • Anywhere you need to reference the work you're tracking

To change your service project's key:

  1. From your project's sidebar, select Project settings > Details.

  2. In the Key field, enter your desired key. Your service project's key must:

    • be at least two characters long

    • start with an uppercase letter

    • and, contain only uppercase letters or numbers

  3. Select Save details.

After you change a key, we recommend communicating the change to your team.

Assign or change your team-managed service project's category

Project categories help group similar software, service, and business projects across your Jira site. They can be used in advanced search, filters, reports, and more. Your Jira admin creates and manages the categories that are available. Learn more about adding and deleting project categories.

To assign or change your project's category:

  1. From your project's sidebar, select Project settings > Details.

  2. Under Category, use the dropdown to assign your project a category.

  3. Select Save details.

Change your team-managed service project's lead

The project lead in a team-managed project is usually the project administrator, who controls and manages a project's settings.

You may want to change the project lead as people move in and out of your team in a longer-term project.

To change your project's lead:

  1. From your project's sidebar, select Project settings > Details.

  2. In the Project lead field, set a new person to lead the project.

  3. Select Save.

Add or change your team-managed service project's default assignee

When requests are created in your project, you can set a default assignee. This is useful for open projects where everyone on the site can report tasks to your project.

The default assignee is typically a team member who prioritizes or validates that reported requests are meant for their team and distributes these tasks to their team members accordingly. By default, they receive a notification when someone creates a request in the project.

If you’re not able to change the default assignee, then check if you’ve enabled Allow unassigned issue under system Jira’s general configuration. Learn more about configuring Jira application settings.

To change your project's default assignee:

  1. From your project's sidebar, select Project settings > Details.

  2. In the Default assignee field, nominate your project's default assignee.

  3. Select Save.

The default assignee can only be either Unassigned, or the Project lead. If you want a specific person to be the default assignee, you'll need to change the Project lead.

Trash for team-managed service project

As Jira admins or project leads, you can get rid of service projects that you don't need by moving them to the trash. The service project along with its requests, queues, automation rules, SLAs, and reports will be available in the trash for 60 days after which they will be permanently deleted.

From the trash, Jira admins can: 

  • View when a project was moved to trash

  • View the user who moved the project to trash

  • View when a project will be permanently deleted

  • Restore a project that was moved to trash

  • Permanently delete a project

Learn more about trash, archive, restore, and delete service projects.

    Additional Help