What is a service desk project?

You can create projects in Jira Service Desk. Projects are service desks that provide help to customers. You can create multiple projects to give each service team in your organization their own service desk. For example, you might have a finance service desk project, and a HR service desk project.

Customers can access every service desk project that you’ve given them permission to from the help center—an online place for them to request help.

Before you create a service desk project, you choose a project template for it. After you sign up for Jira Service Desk, you’re asked to choose a template for your first service desk project. Depending on your organization’s needs, we start your project with reports, request types and other tools. Don’t worry, this doesn’t limit you in any way; you can always configure your project later.

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