Learn how to succeed in your role as a service desk agent.
Create a new queue
Queues are a kind of filter for your requests. These can be set to show specfic requests based on their type, status or something more specific using a JQL statement.
You need to be an admin to create a new queue.
To create a new queue:
From your service desk project, go to Queues.
Click New queue.
Enter a name for your queue.
In the Issues to show section, select the required issue, status, resolution and label from the drop-down menus. You can also select Advanced to enter a JQL statement.
If required, select criteria from the More drop-down menu.
If required, select an order from the Order by drop-down menu.
From the Columns section, update columns by dragging and dropping to the required location. This is the order the columns appear in your queue.
New queue: Click to create a new queue
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