Create a new queue

To create a new queue:

1. From your service desk project, go to Queues.

2. Click New queue.

3. Enter a name for your queue.

4. In the Issues to show section, select the required issue, status, resolution and label from the drop-down menus. You can also select Advanced to enter a JQL statement.

5. If required, select criteria from the More drop-down menu.

6. If required, select an order from the Order by drop-down menu.

7. From the Columns section, update columns by dragging and dropping to the required location. This is the order the columns appear in your queue.

8. Click Create.