Create a new queue

Queues are a kind of filter for your requests. These can be set to show specfic requests based on their type, status or something more specific using a JQL statement.

You need to be an admin to create a new queue.

To create a new queue:

  1. From your service desk project, go to Queues.

  2. Click New queue.

  3. Enter a name for your queue.

  4. In the Issues to show section, select the required issue, status, resolution and label from the drop-down menus. You can also select Advanced to enter a JQL statement.

  5. If required, select criteria from the More drop-down menu.

  6. If required, select an order from the Order by drop-down menu.

  7. From the Columns section, update columns by dragging and dropping to the required location. This is the order the columns appear in your queue.

  8. Click Create.

Screenshot for Create Queue
  1. New queue: Click to create a new queue


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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