Choose a request type for email requests

To use the email channel, you need to have at least one request type in your project with visible Summary and Description fields. Associating email requests with a suitable request type ensures that the emails are successfully filtered into your service desk queues.

To choose a request type:

  1. From your service desk project, select Project settings () > Email requests.

  2. Next to the Cloud email address, click Edit.

  3. Use the dropdown to select a Request type.

  4. Click Save to confirm your request type.


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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