Learn how to succeed in your role as a service desk agent.
Choose a request type for email requests
To use the email channel, you need to have at least one request type in your project with visible Summary and Description fields. Associating email requests with a suitable request type ensures that the emails are successfully filtered into your service desk queues. Learn how to Create a request type.
To choose a request type:
From your service desk project, select Project settings () > Email requests.
From the menu, select Configure email request types
Use the dropdown to select a Request type.
Click Save to confirm your request type.
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