Change your service desk project's default language

We recommend setting the service desk project’s default language to match the language of the majority of your customers. Setting your service desk project’s default language to be the same as your customers, allows them to effectively use their service desk project.

Customers will see the service desk project’s default language if the project admin hasn't added their preferred language or the preferred language is disabled.

To set the default service desk project language:

  1. From your service desk project, go to Project settings () > Language support.

  2. Select your preferred language.

  3. Review your language's translations and confirm they are up to date.

  4. Click Save.

  5. Toggle the slider so the language is Visible to customers.

  6. Select Change default language.

  7. Choose your required language.

  8. Click Change.

Adding translations is especially important for customized content, such as help center announcements, that would otherwise appear in your default service desk language.

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