Both administrators and agents can add customers to a service desk project
To add a customer:
From your service desk project, go to Customers.
Select Add customers.
Enter the customer’s username or email. Separate customers by commas to add more than one at a time.
There is no limit on the number of customers you can add to your project.
You can set up Jira Service Desk to allow customers to add themselves. Or, you can open your service desk project to Jira users.
Was this helpful?