Add a customer to a service desk project

Both administrators and agents can add customers to a service desk project

To add a customer:

  1. From your service desk project, go to Customers.

  2. Select Add customers.

  3. Enter the customer’s username or email. Separate customers by commas to add more than one at a time.

  4. Select Add.

There is no limit on the number of customers you can add to your project.

You can set up Jira Service Desk to allow customers to add themselves. Or, you can open your service desk project to Jira users.

 

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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