View the Jira Service Management audit log

Jira Service Management app admins can use the audit log to review app activity and see who made which changes and when.

What the audit log is

The Jira Service Management audit log is an app-scoped view of audit events for Jira Service Management. It helps app admins monitor app-level activity, investigate incidents, and support compliance reviews without sorting through unrelated Jira activity. The audit log shows events that are emitted and attributed to Jira Service Management. Some events are Jira Service Management-native, such as activity from Jira Service Management-specific features. Other events are shared with Jira, such as issue or attachment activity, and appear in the Jira Service Management audit log only when they can be attributed to a service space. Use the audit log that matches the scope of your investigation:

• Organization-level audit logs show activity across the organization and are for organization admins. See What activities does the audit log include?

• Jira site audit logs show Jira activity across Jira apps and are for Jira admins. See Audit activities in Jira

• The Jira Service Management audit log shows Jira Service Management app activity for Jira Service Management administrators. This article explains it.

Before you begin

You need to be an app admin of Jira Service Management to view the Jira Service Management audit log. See What are app roles in Jira Service Management

The Jira Service Management audit log shows events that are logged and attributed to the Jira Service Management app. Some site-level Jira administration events, such as global scheme or workflow changes that are not tied to a specific service space, may appear in Jira site or organization-level audit logs instead.

View the app admin log

Use the audit log page to review activity that occurred within the Jira Service Management app boundary.

1. Go to Settings , then Jira Service Management app.

2. Select Audit log from the sidebar.

Events appear on the audit log page when identified as Jira Service Management activity:

• Native Jira Service Management events are recorded as actions and appear in the log when logged.

• Shared Jira events occur across multiple Jira apps. For example, work item or attachment activity appears when it occurs in a service space and is attributed to Jira Service Management.

• Some shared Jira administration events may not appear in this log if they aren’t tied to a single service space. For those events, check the Jira site audit log or organization-level audit log to continue your investigation.

Export the audit log

You can export up to 100,000 events as a CSV file. If you have more than 100,000 events, the newest events are included in the export.

When you export the audit log, all events (up to the maximum number) are included even if you've filtered the audit log results in the page.

1. Navigate to the audit log and select Export.

2. Confirm by selecting Export again.

Auditing and the REST API

The audit log can also be accessed via the REST API. You may use this to:

• Export the audit log

• Add events to the audit log triggered by external plugins

For more information on using the REST API, check out the Jira Cloud REST API documentation.

Troubleshooting

I don't see the event I expected

Confirm whether the activity happened in a Jira Service Management feature or service space. Shared Jira events may not appear in the Jira Service Management audit log unless they can be attributed to Jira Service Management. If the activity was a site-wide Jira administration change, check the Jira site audit log or organization-level audit log. For operational audit-log concepts, see What are audit logs?

The event is related to a status page

Status page activity may have its own audit-log coverage. See Audit logs for status pages for status-page audit events.

I can't access the audit log

Confirm that you have the Jira Service Management app admin role for the site. If you can access broader Jira or organization administration but not the Jira Service Management audit log, check whether your role includes Jira Service Management app administration.