How to access status page in Jira Service Management
Status pages are available only on Service Collection Enterprise plan. To access this capability, you must subscribe to a Service Collection Enterprise plan.
Status pages let you keep both internal and external stakeholders in the loop about the health of your services. The standalone Statuspage app works as a separate product, so its scope for integration and customization is limited. This feature, built into Jira Service Management, uses what you already have - your service registry and incidents - instead of asking you to set all that up again in another app.
It acts as a single source of truth for system updates, all inside Jira Service Management. You can update your team and stakeholders straight from the incident view, so you're sharing updates in context without switching tools. Track incidents, send updates, and keep everyone informed in one place - which helps you respond faster and cut down on disruption.
If you're already using the standalone Statuspage app, you can carry on managing incident and service configurations there, following the steps in the documentation. If you'd rather have everything in one place, use the feature inside Jira Service Management by following the steps below.
Public and private status pages
You can create two kinds of status page, depending on who needs to see your updates.
Public status pages are open to anyone with the link - handy when you want to share service health with customers or the wider public. Private status pages keep things locked down: visitors have to sign in through your organisation's identity provider before they can see anything, and only people in an Atlassian group you've linked to the page get access. A single site can run several private pages, each tied to a different group, so you can give different audiences their own view.
| Public status pages | Private status pages |
|---|---|---|
Who can view | Anyone with the link | Members of a linked Atlassian group |
Sign-in needed | No | Yes, through your identity provider |
Who can subscribe | Anyone | Members of the linked group |
Number of pages | Several per site | Several per site, each linked to a different group |
Want to limit who can see your status page? Set up a private status page so visitors have to sign in through your identity provider, and only members of the Atlassian group you choose can view it. See Set up private status pages with Atlassian groups to get started.
Status pages, public and private, are available on Service Collection Enterprise plans only.
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