Bulk import schedules using CSV
Save time by setting up multiple agent schedules at once. Learn how to format your CSV file and upload it to Workforce management.
Jira Service Management is getting a new navigation
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
Assign work to the right agents with Workforce management
Workforce management in Jira Service Management helps you plan, measure, and improve your team's productivity and service quality. By integrating agent data (like their availability and capacity utilization) with work data (like requests), you can ensure the right person is working on the right task at the right time.
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