Bulk import schedules using CSV
Save time by setting up multiple agent schedules at once. Learn how to format your CSV file and upload it to Workforce management.
Fresh terminology for automation rules and components
An automation ‘rule’ is now a ‘flow', and a ‘component’ is now a 'step’. You may notice some inconsistencies in the documentation while we make this change. Read more about the updates in Automation
Assign work to the right agents with Workforce management
Workforce management in Jira Service Management helps you plan, measure, and improve your team's productivity and service quality. By integrating agent data (like their availability and capacity utilization) with work data (like requests), you can ensure the right person is working on the right task at the right time.
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