Use custom domain for your status page

You can map a status page to your own domain (for example, status.yourcompany.com) and secure it with SSL.

To use a custom domain, you must first create and publish a status page. Read how to create a status page

To provide automated SSL encryption and improved reliability, Atlassian now manages custom domains through our standard cloud infrastructure. Your status page traffic will be routed via our global edge network (Amazon Web Services).

Set up a custom domain for your status page

You can use a custom domain (for example, status.yourcompany.com) for your native status page in Jira Service Management. SSL certificates are issued and renewed automatically — no manual steps are required after you configure your DNS records.

To set up a custom domain:

1. In Jira Service Management, go to Operations, then Status pages.

2. Find the status page you want to update and select Edit page in the More actions (•••) menu.

3. Select Advanced settings.

4. Under URL configuration, select Custom URL and enter your domain (for example, status.yourcompany.com).

5. Wait up to 60 seconds while the system provisions your domain.

6. Once provisioning completes, the UI displays two CNAME records to add to your DNS provider:

   1. HTTP routing record — points your domain to the Atlassian CDN endpoint (for example, status.yourcompany.com → d1234.cloudfront.net)

   2. SSL validation record — used to automatically issue your SSL certificate (for example, _hash.status.yourcompany.com → _hash.acm-validations.aws)

7. Add both CNAME records in your DNS provider.

8. Once DNS propagates, your SSL certificate is issued automatically and your domain moves to Active status. This can take a few minutes to a few hours depending on your DNS provider's TTL settings.

Domain status reference