Hardware request type catalogue
Hardware asset management is available with Jira Service Management Premium and Enterprise.
To set it up, you must be a Jira admin and an Assets admin.
This is the full catalogue of the hardware request types that ship with hardware asset management. Each request type creates a work item and links to the relevant hardware.
Request type | Purpose | Key fields |
|---|---|---|
Service request types |
|
|
Request new hardware | Request a new device from the catalogue. | Hardware model, additional details |
Request hardware repair | Request repair for damaged or malfunctioning hardware. | Hardware, issue details |
Request hardware configuration | Request configuration services, such as software install or setup. | Hardware, configuration specifications |
Request hardware refresh | Replace an aging device and return the old one. | Current hardware, new hardware model |
Hardware management request types |
|
|
Ship hardware | Ship a device to an employee or location. | Hardware, destination |
Collect hardware from employee | Collect a device back from an employee. | Hardware, employee |
Transfer hardware | Move a device between people, locations, or stockrooms. | Hardware, source, destination |
Procure hardware | Purchase new hardware to add to inventory. | Hardware model, quantity |
Hardware fulfillment | Fulfil an approved request from stock. | Hardware to fulfil, stockroom, fulfilment date |
Dispose hardware | Retire and dispose of a device at end of life. | Hardware |
Perform hardware audit | Carry out an audit to verify hardware records. | Hardware, audit details |
Incident request types |
|
|
Report broken hardware | Report a device that's damaged or not working. | Hardware, issue details |
The exact fields on each request type can be customized by admins in your space’s request type settings, so what you see may differ.
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