Manage who can access hardware
Hardware asset management is available with Jira Service Management Premium and Enterprise.
To set it up, you must be a Jira admin and an Assets admin.
Use the hardware roles to control who can access hardware asset management and who can manage it. Assigning a role is only part of the picture — access to hardware data, requests, and automations comes from other permissions too. To see how those layers fit together and see the permissions each task needs, read Learn about permissions in hardware asset management.
There are two hardware roles:
Administrator — can access hardware asset management and manage it, including everything in Hardware settings (tracking, automations, stock and depreciation rules, request types, Rovo skills, and access). Managing a request type or automation still depends on the person also having the relevant space or Jira automation permission.
User — can access hardware asset management features. Users can't open Hardware settings.
A person can have more than one role. In the Access settings, you view and manage one role at a time.
Open the Access settings
In the left navigation, select Hardware.
To the right, select More actions ( … ).
Select Hardware settings.
In the settings left navigation, select Access.See who has access
Open the Access settings.
Use the Role selector to choose a role — for example, Admin. The list shows the people who have that role.
Switch the Role selector to view the people in each other role.
Give someone access
Open the Access settings.
Select Add people.
Search for and select the person you want to add.
Choose the role to give them — Administrator or User.
Confirm to add them. They now have the access that role provides.
Change someone's access
Open the Access settings and find the person you want to update.
In their Actions, select Edit.
Update their role, then save your changes.
Remove someone's access
Open the Access settings and find the person you want to remove.
In their Actions, select the Remove access icon.
Confirm to remove their access. They can no longer use hardware asset management features through this role.
Was this helpful?