Add stakeholders or stakeholder groups during an incident
From the incident view
Select the stakeholders panel from the Stakeholders section on the right side of the incident page.
Select Add stakeholders.
Start typing to select a stakeholder or a stakeholder group.
As you type, Jira will suggest matching individuals and groups. Select the people or groups you want to add from the dropdown list.
Once added, stakeholders will automatically receive notifications and updates about the incident, keeping everyone aligned and informed.
From the services view
When a service becomes affected service to an incident, the stakeholders who have been previously added to the service are automatically added to the incident. From the incident details, you can view whether they were added by an agent manually or by the affected service automatically.
You can manage all incident stakeholders from the incident’s details. However, service stakeholders can be added and removed from the service’s detail page. Only users with an agent license in Jira Service Management can be added as service stakeholders.
Go to the relevant service.
Go to Space, then Operations, and select the Services tab.
Select the service you want to edit, and select the Stakeholders field to add stakeholders. You can also create a new service to add stakeholders.
Stakeholders added here will be notified about incidents related to this service.
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