What are hardware models?
Hardware asset management is available with Jira Service Management Premium and Enterprise.
To set it up, you must be a Jira admin and an Assets admin.
A hardware model describes a specific make and configuration — for example, a MacBook Pro 16" — that many individual hardware assets are based on. Your model catalogue is the list of approved models your team procures and assigns, so instead of re-entering the same details on every asset, each asset references a model.
Each model record captures details such as:
Manufacturer — the brand that makes the model, such as Dell, Apple, or Cisco.
Model number — the manufacturer's part number or SKU.
Chassis type — the form factor, such as laptop, desktop, or rack.
Release date,end of life (EOL), and end of support (EOS) — lifecycle dates for planning refreshes.
Standard warranty — the default warranty period in months.
Weight — used for shipping and freight.
Status — the model's approval status in your standard: Approved, Under review, Exception, Deprecated, or Prohibited.
Models also connect to stock rules, which set how many of a model to keep in a stockroom. You manage stock rules from your hardware inventory — see Manage stock rules.
Models are stored as objects in Assets. What you can see and change depends on your Assets permissions on the hardware assets schema.
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