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What are reports in next-gen service projects?

Reports are visual representations of data you can use to understand what's happening in your service project. Go to Reports from your service project to view them.

Your service project comes with a set of default reports which you can edit or create. These measure common service project functions such as workload, satisfaction, and requests deflected or resolved. We also provide a set of custom reports depending on the project template you chose. You can edit these or create new ones if you prefer.

 

Last modified on Nov 10, 2020
Cached at 8:52 PM on Dec 4, 2020 |

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