Use Request Resolver to streamline your team's work

Read about Request Resolver, and find out how to activate it in Jira Service Management.

Find out how Request Resolver uses different execution modes to perform tasks autonomously, or with more supervision.

Understand how Request Resolver automates common tasks, generates grounded resolution plans, and resolves service requests in Jira Service Management.

Use the Request Resolver status field to build queues that surface what it's working on and what it's waiting on.

Find the symptom you're seeing and work through the likely causes, from setup problems to plan quality.

Find out how to use Request Resolver’s resolution management capability to help you generate (and execute) a plan to resolve work items faster.

How to write knowledge articles and runbooks that Request Resolver can find, understand, and act on, with practical examples.

Discover which service requests Request Resolver can tackle, what you’ll need for each, and ready-to-copy examples to get started.

Find out how Request Resolver uses AI to quickly generate an employee onboarding journey type, and allows you to edit individual onboarding journeys.