Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
To share articles with customers from the internal issue view of a request:
From your service project, go to Queues.
Select the required issue.
Hover over an article link in an issue in Related knowledge base articles, and click Share as comment.
Enter any additional text in the dialogue box if required.
Click Share with customer.
Was this helpful?