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Share articles with customers from the issue view
To share articles with customers from the internal issue view of a request:
From your service project, go to Queues.
Select the required issue.
Hover over an article link in an issue in Related knowledge base articles, and click Share as comment.
Enter any additional text in the dialogue box if required.
Click Share with customer.
Last modified on Nov 10, 2020
Cached at 8:51 PM on Nov 29, 2020 |
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