Manage and administer team-managed service projects

Learn the difference between our two types of service projects: company-managed and team-managed projects.

Learn to create, edit or delete team-managed service projects, or add or remove the ability to create them from your site.

Learn how to create a team-managed service spaces, and edit its details, key, icon, and internal permissions

Manage your request types and assign them to portal groups to make it easy for customers to submit requests.

Get your help center and portal set up so customers can raise requests online.

Set up an email address to streamline requests in your service space.

Manage and customize the fields that appear in your customer request forms and agent view.

Invite new team members and agents, manage roles, and start collaborating to get work done in your team-managed service space.

Find out how to add or remove customers from your team-managed Jira Service Management space.

Find out how to view, set up, and edit workflows for your request types, how to create custom statuses and transitions, and more.

Customers, agents, and administrators get email notifications about activity on Jira Service Management requests.

Space admins can set up a knowledge base to let customers self-serve instead of raising a request.

Automation flows perform actions depending on their triggers and conditions.

Add an approval step to get someone to check a request before it moves along its workflow.

Language support enables you to add languages to support your customers if your default language doesn’t suit them.

Reports help you discover new trends in your service space.

Use surveys to collect ratings and comments for a customer satisfaction report.

Find out how to use service level agreements (SLAs) that allow you to manage your team's goals for better customer service.