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Edit translations of a language in next-gen service projects

You can edit the translations of a language if you want to add your own content. This includes translations of request type labels, help center messages, and customer notifications.

You must be an admin to edit languages.

To edit a language:

  1. From your service project, go to Service project settings () > Language support.

  2. Select the name of a language in the table.

  3. Select content to edit in the sidebar.

  4. Edit translations as needed.

  5. Click Save.

We group your translations into sections; use the service project sidebar to switch between them. For most sections, your default language appears in the left column and the translated texts in the right.

Are you on the right help page?

If you don’t have an image in the lower-left of your service project sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 12, 2020
Cached at 11:09 PM on Feb 26, 2021 |

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