Atlassian Support

/

Jira Service Management

/

/

Automate customer support with the virtual service agent

Create and manage intents and conversation flows

Create, edit, or delete an intent
Learn how to create, edit, or delete intents for your virtual service agent.
Train your virtual service agent to recognize an intent
Find out how to train your virtual service agent to accurately recognize intents, and get your customers the help they need.
Create or edit a conversation flow
Find out how to create or edit a conversation flow for your virtual service agent.
About step types in the virtual service agent flow builder
Read about the different step types in the virtual service agent’s conversation flow builder.
End a conversation flow branch
Find out how to end a virtual service agent conversation flow branch.
Activate or deactivate an intent
Find out how to turn on an intent in your request channels, so that the virtual service agent can start helping customers.
Create a 'send web request' step
Find out how to configure a web request step in a virtual service agent conversation flow.

Was this helpful?

It wasn't accurate

It wasn't clear

It wasn't relevant

Still need help?

The Atlassian Community is here for you.

Ask the Community