Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
About step types in the virtual agent flow builder
Read about the different step types in the virtual agent’s conversation flow builder.
Activate or deactivate an intent
Find out how to turn on an intent in your request channels, so that the virtual agent can start helping customers.
Create or edit a conversation flow
Find out how to create or edit a conversation flow for your virtual agent.
Create, edit, or delete an intent
Learn how to create, edit, or delete intents for your virtual agent.
End a conversation flow branch
Find out how to end a virtual agent conversation flow branch.
Train your virtual agent to recognize an intent
Find out how to train your virtual agent to accurately recognize intents, and get your customers the help they need.
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