Create, edit, or delete an intent
Find out how to create, edit, or delete intents for your virtual service agent.
Fresh terminology for automation rules and components
An automation ‘rule’ is now a ‘flow', and a ‘component’ is now a 'step’. You may notice some inconsistencies in the documentation while we make this change. Read more about the updates in Automation
Create and manage intents and conversation flows
The virtual service agent isn’t available in the Atlassian Government environment.
An intent represents a specific problem, question, or request that your virtual service agent can help resolve for your customers, and has a turn-by-turn conversation flow that you design.
Train your virtual service agent to recognize an intent
Find out how to train your virtual service agent to accurately recognize intents, and get your customers the help they need.
Create or edit a conversation flow
Find out how to create or edit a conversation flow for your virtual service agent.
About step types in the virtual service agent flow builder
Read about the different step types in the virtual service agent’s conversation flow builder.
End a conversation flow branch
Find out how to end a virtual service agent conversation flow branch.
Activate or deactivate an intent
Find out how to turn on an intent in your request channels, so that the virtual service agent can start helping customers.
Create a 'send web request' step
Find out how to configure a web request step in a virtual service agent conversation flow.
Manage the virtual service agent's connection to Workato
Find out how to connect to Workato so that you can trigger Workato recipes during a virtual service agent conversation flow.
Manage the virtual service agent's connection to Workday
Find out how to connect Workday to the virtual service agent, so you can trigger Workday actions in conversation flows.
Run an Automation flow in a conversation flow
Find out how to run an Automation flow during a virtual service agent conversation flow.
Trigger a Workato recipe in a conversation flow
Find out how to trigger a Workato recipe in a virtual service agent conversation flow.
Trigger a Workday action in a conversation flow
Find out how to trigger a Workday action in a virtual service agent conversation flow.
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