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Approve or decline a request from the issue view

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.


You must be the approver of a request to approve or decline it.

To transition an issue:

  1. Go to the issue view of the customer request you want to approve or decline.

  2. Under the issue’s summary, select Approve or Decline.


Last modified on Nov 9, 2020
Cached at 11:07 PM on Feb 26, 2021 |

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