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Add a custom shared email account in next-gen projects

Your project comes with a pre-configured cloud email address, to which you can add a custom one to link to an existing shared email address.

You must be a Jira site admin to add a custom email account.

To add a new Microsoft365 shared email address:

  1. From your service project, go to Service project settings () > Channels > Email.

  2. Choose Other and enter the shared email address.

  3. Check the My username is different to my email address.

  4. Enter your Username and Password > Next

  5. Complete the Mail server field (e.g. outlook.office365.com).

  6. Select IMAPS in the Protocol field > Next.

Are you on the right help page?

If you don’t have an image in the lower-left of your service project sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 13, 2020
Cached at 6:26 AM on Mar 1, 2021 |

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