Jira Service Desk Cloud documentation

Your first stop for learning how to get started with Jira Service Desk.

Learn how to succeed in your role as a service desk agent.

Set up your service desk project in a way that empowers your agents and your customers get help for their requests.

With next-gen service desks, service teams can manage their own work and process, without having to reach out to a Jira admin.

Learn about ITSM and the strategic approach to design, deliver, manage and improve the way businesses use information technology.

Create powerful rules to start automating your manual, repetitive processes.

Understand how to effectively serve your customers as a service desk agent.

Follow proven patterns for setting up Jira Service Desk for IT and software development teams.

Jira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Desk.