Learn how to succeed in your role as a service desk agent.
What are request participants?
Request participants are people who agents or customers have shared a request with. They can view, comment on, and receive notifications about the request. By default, they receive the same notifications as the reporter of the request but can turn off these notifications at any time.
You may add request participants so they can provide more information about a request, or to notify them about a request’s progress.
You can add request participants by sharing the request from its issue view.
Request participants follow issue-level security schemes. For example, if an administrator customizes requests so that only reporters can view them, then request participants won't be able to view the request. Administrators can refer to the instructions in Configuring issue-level security to update the issue security scheme.
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