Set up service desk users to work on requests
Service desk users are people who resolve requests for customers. Learn how to set them up so they can effectively work!
What users and roles are there in Jira Service Desk?
Learn who the service desk users are.
View team member roles
See the roles of your team members.
Add an agent to your service desk project
Add an agent to your service desk project so they can start working on requests.
Remove an agent from a service desk project
If an agent is no longer needed, remove them from the project.
Remove the license of an agent that is no longer needed.
View team member licenses
See the licenses of your team members.
Overview of Jira Cloud permissions
Find out about the different types of permissions and access rights that can be set up in Jira products.
Manage service desk role memberships
Use project roles to easily associate people and groups with a project or to restrict how much access certain users or groups have.
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