Unlicense agents
Remove the license of an agent that is no longer needed.
Fresh terminology for automation rules and components
An automation ‘rule’ is now a ‘flow', and a ‘component’ is now a 'step’. You may notice some inconsistencies in the documentation while we make this change. Read more about the updates in Automation
Set up service space users to work on requests
Add an agent to your service space
Add an agent to your service space so they can start working on requests.
Add people from Google, Slack, or Microsoft
Add anyone from Google, Slack, or Microsoft (or all three).
Customize Jira Service Management permissions
If you use custom permission schemes, these permissions are mandatory for the space roles in the typical service space context.
Manage service project role memberships
Use project roles to easily associate people and groups with a project or to restrict how much access certain users or groups have.
Remove an agent from a service project
If an agent is no longer needed, you can remove them from the project.
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