Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Service desk users are people who resolve requests for customers. Learn how to set them up so they can effectively work!
Learn who the service desk users are.
See the roles of your team members.
Add an agent to your service desk project so they can start working on requests.
If an agent is no longer needed, remove them from the project.
Remove the license of an agent that is no longer needed.
See the licenses of your team members.
Find out about the different types of permissions and access rights that can be set up in Jira products.
Use project roles to easily associate people and groups with a project or to restrict how much access certain users or groups have.
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