Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
We have two types of service desk projects: classic and next-gen. Classic projects come with power-user levels of configuration for expert users, but next-gen projects are easier to set up and simple to use.
Learn more about the differences here.
How to identify which project I'm in - classic or next-gen?
Classic projects share configuration across the Jira site. Next-gen projects have no schemes and screens and are independent.
Request types are based off issue types in classic, but are independent in next-gen.
Workflows are independent of request types in classic. Workflows are attached to each request type in next-gen.
Jira admins create configurations across all projects in classic. Project admins create and configure next-gen projects.
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