Learn how to succeed in your role as a service desk agent.
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Queues allow teams to better manage requests.
Find out some of the basic changes you can make to help customers get help.
You can create request types from your service desk.
Add your users to your service desk so they can interact with each other.
See how to step it up by doing things like helping your users find their own answers.
We’ve created a demo service desk for you to play around with.