Get started with Jira Service Desk for admins
Set up your first Jira Service Desk project
Sign up for an Atlassian Cloud site. No installation required!
Set up queues for your team
Queues allow teams to better manage requests.
Customize the channels that customers use to get help
Find out some of the basic changes you can make to help customers get help.
Capture the right request details with request types
You can create request types from your service desk.
Involve the people who use your service desk
Add your users to your service desk so they can interact with each other.
Visualize trends in your service desk with reports
See how to step it up by doing things like helping your users find their own answers.
Explore a demo service desk
We’ve created a demo service desk for you to play around with.
Get started for service desk agents
Join a service desk project as an agent to start helping your customers.
Add customers and learn how they request help
Add customers to your service desk so you can start helping them.
Set up your service desk agents to effectively resolve requests
Add service desk agents so they can start helping customers.