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Capture the right request details with request types

Request types help you to define and organize incoming requests so that your service desk team can more efficiently help your customers.

How are request types used in my service desk?
Request types allow you to define and organise requests so you can better serve your customers.
Create a new request type
Create a new request type for your service desk.
Organize your request types into portal groups
Learn how to categorize request types into portal groups.

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