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Get started with Jira Service Desk for admins

Capture the right request details with request types

Request types help you to define and organize incoming issues so your service desk team can more efficiently help your customers.

How are request types used in my service desk?
Request types allow you to define and organise requests so you can better serve your customers.
Create a new request type
Create a new request type for your service desk.
Organize your requests types into groups
Request types can be organised into groups.

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