Documentation
Usage and admin help
Jira SoftwareProject and issue tracking
Jira Service DeskService desk and customer support
Jira CoreManage any business project
ConfluenceDocument collaboration
BitbucketGit code management
Products
Resources
Capture the right request details with request types
Request types help you to define and organize incoming issues so your service desk team can more efficiently help your customers.
How are request types used in my service desk?
Request types allow you to define and organise requests so you can better serve your customers.
Create a new request type
Create a new request type for your service desk.
Organize your request types into groups
Learn how to categorize request types into request type groups, if you have seven or more request types.
Was this helpful?