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Configure a classic service desk project as an administrator
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Collect requests from anywhere with an embeddable widget

You can add a widget to your web page so your customers can easily get help from it. Learn how to set up a widget.

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  • Configure a classic service desk project as an administratorTriage customer requests for your agents with queuesCategorize customer requests into request typesReceive requests from an email addressReceive requests from an online portal and help centerCustomize the look and feel of your help center and portalCollect requests from anywhere with an embeddable widgetAdd and remove customersGroup customers into organizationsSet up service desk users to work on requestsSet up notifications for your customers and teamCustomize your customer notifications' look and feelSet up a knowledge base so customers can serve themselvesProvide help in multiple languagesChoose customer permissions for your service desk and Jira siteSet up an approval stage for a requestDiscover new trends with service desk reportsCreate service level agreements (SLAs) to manage your team's service goalsCollect customer satisfaction (CSAT) to get direct feedback on your team's performanceSet up rules to automate repetitive tasksTry one of our common automation recipesKeep track of your team's items with asset managementIntegrate your service desk with other products and appsUse Jira Query Language (JQL) to create service level agreements (SLAs)