- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Request types are the types of requests that your customers can raise in your service desk. You can use them to organize the requests your customers send.
Learn what request types are to categorize requests when your customers raise them.
Create a new request type to make a new category of customer requests.
While request types are a category of requests, you can also group request types to make sort them.
Each request type has fields that you can customize to decide what information your customers give you when they raise a request.
You can change how a request type transitions by changing the workflow.
Jira issues follow a workflow composed of a set of statuses and transitions that the issues move through during their lifecycle.
There are fields in request types that you can hide, but other fields that aren't supported.
Tips so you can categorize your customers' help
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