Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Problem management aims to reduce the impact of incidents that are caused by problems with IT infrastructure, and prevent the incidents from happening again. Problem investigations prioritize problems that have the greatest potential for causing serious disruption to critical IT services.
Create a problem issue type for your service desk.
Jira Service Desk's problem management workflow complies with the ITIL problem management process.
Problem management aims to prevent incidents from happening in your business.
Default fields for problem requests can be customized to suit your business needs.
There are many benefits in documenting errors that have occurred to prevent incidents in the future.
Jira Service Desk contains a default problem workflow that can be customized to meet business needs.
Default problem workflows can be customized to suit your business needs.
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