Get started with IT service management
Learn what IT service management is, how it works, and how to set it up.
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Discover IT service management (ITSM)
Manage your request types and ITSM categories
Learn how to work with request types, ticket channels, and categories in ITSM.
Manage your service requests
Find out how to manage service requests in Jira Service Management.
Manage your incidents
Learn what incidents and major incidents are, how to set SLAs, and how to escalate incidents into Opsgenie.
Manage your problems
Find out how to resolve the causes of your incidents and reduce vulnerabilities in your service space.
Manage your changes
Find out how to set up change management for your service space.
Manage your post-incident reviews
Learn from your incidents with post-incident reviews.
Manage your services
Learn how to create, edit, and manage services.
Create or edit an ITSM report
Learn how to edit or create a custom report for your ITSM service space.
Manage and customize your status pages
Learn how to configure & customize status page in JSM to keep stakeholders informed about incidents
Manage your customers and organizations
Manage your developer escalations
Learn how to setup and create developer escalations.
Manage your stakeholders
Learn how to to add, organize, and manage stakeholders directly within your projects
Use Automation for incident management
Use Automation features in Jira Service Management for faster alert and incident management.