Learn how to succeed in your role as a service desk agent.
Debug automation rules in the log
To check the status of your rules:
From your service desk project sidebar, select Project settings () > Automation.
Hover over the rule you want to check up on.
Select ••• > View log.
A list of all issues that matched the rule's When this happens… trigger appears. You can browse chronologically, or search for a specific issue.
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