Link an asset to a work item
Assets is included with Service Collection Paid plans (Standard, Premium, and Enterprise). What Assets is and how it works.
The ‘External Assets Platform’ custom field and related APIs have been deprecated and will be shut down on 31 December 2024. See the Community Post for more details.
Linking assets (referred to as objects) directly to work items is a powerful feature of Assets in Jira Service Management. This can help your agents get the context they need to resolve a work item quickly and effectively.
To link an asset to a work item in Jira Service Management, you’ll need:
access to a Premium or Enterprise plan
Jira project admin and Assets manager level permissions
an Assets in Jira Service Management schema that contains objects ready to link
To link an asset to the field:
Go to a work item.
Under Linked assets in the sidebar, select + Link asset.
Search for assets.
Select the asset you want to link.
If you don’t see any search results:
Check your app is set up correctly by referring to its setup guide.
Make sure you have assets in your asset management system.
This page applies to company-managed spaces only.
Read about the difference between company-managed and team-managed spaces.
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