Integrate with NodePing

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

Use the NodePing Integration to forward NodePing notifications to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules – notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until they are acknowledged or closed.

How does the integration work?

When an event is created in NodePing, an alert is created in Jira Service Management. When the event is up in NodePing, the related alert is closed in Jira Service Management.

Set up the integration

NodePing is an API-based integration. Setting it up involves the following steps:

Add a NodePing integration in Jira Service Management
Configure the integration in NodePing

Add a NodePing integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a NodePing integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “NodePing”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API URL.
You will use this URL while configuring the integration in NodePing later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in NodePing

To configure the integration in NodePing, complete the following steps:

In NodePing, go to the Contacts page.
Select Click here to add a new Contact.
Paste the URL previously copied from Jira Service Management into Address/Mobile Number for Notifications.
Select "Webhook" for Type.
Select Save.
In NodePing, go to the "Contacts" page.
Select Click here to add a new Contact.
In the opening window, paste the URL into "Address/Mobile Number for Notifications".
Paste the URL into the text field next to the 'GET' action menu.
Select Webhook as type.
Select Save.

Sample payload sent from NodePing

(in JSON format)

{
  "ra": "1395421314999",
  "sc": "error",
  "tg": "http://api1.jsm.com",
  "e": "1395421320696",
  "i": "1",
  "_id": "201403210800LK8IG-AU1A5RZY-1395421320612",
  "event": "down",
  "m": "ping: unknown host http://api1.jsm.com",
  "s": "1395421320612",
  "q": "coHdSDFSgM",
  "th": "5",
  "su": "false",
  "t": "PING",
  "rt": "84",
  "l": "",
  "ci": "201403210800LK8IG",
  "label": "pingci",
  "rhp": "rh1",
  "uuid": "lgx7330p-psj5-45fp-azdq-rsl13czm91ga"
}

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