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Are you on the right help page?

The following information only applies to next-gen projects.

To check which type project you need help with, look at the bottom of your project’s left-hand sidebar:

  • If you see an icon stating You’re in a next-gen project with Give feedback and Learn more menu items, you're in a project.

  • If you don't, you're in a classic project. Check out our classic project documentation.

In next-gen projects, any permission or access you want to give people in your project is controlled on the AccessInternal access page. Here you can add people to your project and give them a role so they can start collaborating on your team’s work.

This page shows:

To view the AccessInternal access page: From your project's sidebar, select Project settings > AccessInternal access.

You can't edit project permissions or roles on the Free plan for Jira Software or Jira Core, and you can't configure issue-level security on any Free plan (including Jira Service Management). Find out more about how project permissions work in Free plans. To take advantage of Jira's powerful project permission management features, upgrade your plan.

In next-gen projects, any permission or access you want to give people in your project is controlled on the AccessInternal access page. Here you can add internal collaborators and team members to your next-gen service project, give them a role, and start working together to resolve customer requests.

This page shows:

To view the AccessInternal access page: From your project's sidebar, select Service project settings > AccessInternal access.

You must have the administrator role in your project to do the things described on this page. Learn more about next-gen project roles.

Add people to your next-gen software project

Your project's access level sets the general access and role of anyone logged into your Jira site. You can fine-tune this access by adding specific people or groups to your project. Then, give these people a distinct role to control what they can do in your project.

Usually, roles grant permissions people don't inherit from your project's access level. Or, they grant stable permissions for core team members if your access level changes.

You can only add people who have joined your Atlassian site. If you can't find someone by their name or email address, ask your Jira administrator to invite them to your Atlassian site.

To give people or groups specific access and additional roles in your project:

  1. From your project's sidebar, select Project settings > AccessInternal access.
  2. Select Add people.
  3. Type a name, group, or email address.

  4. Select the person’s role in your project from the Role dropdown.

  5. Select Add.

Jira administrators (anyone with the Administer Jira global permission) always have access to your project's settings.

People and groups can have more than one role in your project. Roles you assign in the AccessInternal access page do not override the role granted by your project's access level. Instead, roles grant permissions in addition to what people inherit from your access level. Learn more about setting your project’s access level.

Add people to your next-gen service project

Your service project's internal access level sets the general access and role of anyone logged into your Jira site. You can fine-tune this access by adding specific people or groups to your service project. Then, give these people a distinct role to control what they can do in your service project.

Usually, roles grant permissions people don't inherit from your internal access level. Or, they grant stable permissions for core team members if your internal access level changes.

You can only add people who have joined your Atlassian site. If you can't find someone by their name or email address, ask your Jira administrator to invite them to your Atlassian site.

To give people or groups specific internal access and additional roles in your service project:

  1. From your project's sidebar, select Service project settings > AccessInternal access.
  2. Select Add people.
  3. Type a name, group, or email address.

  4. Select the person’s role in your project from the Role dropdown.

  5. Select Add.

Jira administrators (anyone with the Administer Jira global permission) always have access to your service project's settings.

People and groups can have more than one role in your service project. Roles you assign in the AccessInternal access page do not override the role granted by your internal access level. Instead, roles grant permissions in addition to what people inherit from your internal access level. Learn more about setting your service project’s internal access level.

Remove a person from your next-gen project

To remove someone from your project:

  1. From your project's sidebar, select Project settings > AccessInternal access.
  2. In the person's entry on the table, select Remove.

If you’ve given any site-wide groups a role in your project, you may want to double check with your Jira admin that the unwanted person doesn’t still have access through one of those groups.

Removing someone from a project doesn't remove them from Jira entirely. Jira admins and site admins can do that through your site's user management settings

Remove a person from your next-gen service project

To remove someone from your service project:

  1. From your project's sidebar, select Service project settings > AccessInternal access.
  2. In the person's entry on the table, select Remove.

If you’ve given any site-wide groups a role in your service project, you may want to double check with your Jira admin that the unwanted person doesn’t still have access through one of those groups.

Removing someone from a service project doesn't remove them from Jira entirely. Jira admins and site admins can do that through your site's user management settings.