Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Customers can send request from the customer portal: your service desk’s customer-facing site. If you have a linked Confluence space, they can also self-service their own requests by searching for articles. If they have access to multiple service desks, they can also use the help center to see all their portals in one place.
Each service desk has its own portal you can customize to fit your organization's brand.
These are the different ways you can customize your help center, and how to do it.
Here's how to organize different request types into groups.
How to make announcements to customers and agents in your portal and help center.
Let agents make announcements on the portal and help center.
Here's how to set which customers have permission to send requests to your customer portal.
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