Give agents permission to add announcements to help centers

You must be a Jira administrator to give agents permission to add announcements to the help center.

To give permission to agents:

  1. Go to ( or ) > Jira settings > Products > JIRA SERVICE DESK > Configuration.

  2. For Can agents add announcements to the help center?, select Yes.


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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