Best practices for managing service requests in your IT service desk
Effective service request management reduces the bureaucracy and cost of maintaining IT services.
Jira Service Desk provides default workflows for your IT service teams. As a project or Jira admin, you can customize these workflows to meet your team's business requirements.
Auto-close resolved service requests
Your service desk contains two automation rules that automatically close requests.
Customize your service request workflows
Create a customized service request workflow using the default service desk workflows.
What default service request workflows does my service desk come with?
Jira Service Desk comes with two service request default workflows.
Customize fields in your IT service desk
Fields can be customized in an agent's view of a service request.
How can I make my service request forms more effective?
You can create service requests using these guidelines.
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