顧客を認証するための設定を行う
You can connect an identity provider and configure single sign-on for your Jira Service Management customers when you subscribe to Atlassian Guard Standard.
When you configure authentication settings for Jira Service Management customers, you can set up how to verify customers try to log in to your help centers. Customers on your site don’t always have access to all the portals in your help centers. Whether or not a customer can access individual portals depends on the customer access settings and space-level customer permissions. Find out how customer access settings impact space permissions.
You need to be a Jira admin to configure authentication settings for your Jira Service Management customers:
Go to Settings (), then Apps.
Under Jira Service Management, select Authentication.
顧客を認証するための設定を選択します。
パスワード
Password authentication allows you to verify customers through their account credentials on your site. When customers try to log in to your help center, they need to enter an email address and password.
Depending on the customer access settings, a customer can self sign up for an account or be invited by agents. In either case, customers set their password when they complete their account setup through a private sign-up email. Read about managing accounts for Jira Service Management customers.
In the Atlassian Government environment, make sure to select Disable login with email and password and ensure you have enabled SAML single sign-on via an identity provider. Your customers won’t be able to log in using their email and password, even if you select Enable login with email and password.
アイデンティティ プロバイダー
If your site or organization admin has connected an identity provider for your customers, you can configure the following single sign-on (SSO) options. Read about connecting identity providers for customers.
シングル サインオンを無効にする
You must enable at least one authentication setting for your customers to log in. You can only disable single sign-on when you enable log in with password.
シングル サインオンをテストする
It’s highly recommended that prior to enabling single sign-on, conduct a thorough testing process to ensure your customers can log in without issues. Read about testing single sign-on for customer login.
シングル サインオンを有効にする
このオプションを選択すると、顧客はサイトに接続されている ID プロバイダーからヘルプ センターにログインできます。ヘルプ センターにログインしようとした顧客は、ヘルプ センターにアクセスする前に、ID プロバイダーを通じてログインするようにリダイレクトされます。
When you enable the single sign-on and a customer logs in for the first time from the identity provider, a customer account will be created on your site because they are provisioned through SAML to your site.
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