Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Set up deployment tracking
Changes to Free and Standard plans in Jira Service Management
As of October 16, 2024, change management for Jira Service Management will move from Standard to Premium plans. After this point, only Premium and Enterprise plans will have access to this feature.
Existing projects in Free and Standard plans will continue to support existing request types and issue types. Read more about the plan changes.
The features described in this article are available for service projects using the IT service management template. Learn more about the IT service management template.
Set up deployment tracking for your service project to seamlessly create change requests when your team initiates deployments to selected services.
Set up deployment tracking using Bitbucket
To set up deployment tracking for your service project using Bitbucket:
From your service project, select Project settings, then Operations, then Change management..
Select Connect pipeline.
Select Bitbucket.
Select Next.
Select Create a new service, then select Next.
Enter the Name, select the Tier, Repository and enter a Description, then select Connect.
Select the Environment type and Request type.
Select Connect.
Set up deployment tracking using another CI/CD tool
To set up deployment tracking for your service project using an alternative CI/CD deployment tool:
From your service project, select Project settings, then Operations, then Change management..
Select Connect pipeline.
Select your CI/CD tool to connect (Jenkins, CircleCI, Octopus Deploy), then select Next.
Select Create a new service, then select Next.
Enter the Name, select the Tier, and enter a Description, then select Next.
Select the Environment type and Request type.
Select Connect.
Copy the service's ID and add this to your deployment pipeline’s configuration.
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