Best practices for change management
Effective service desks plan and control changes and understand the impact on their business. An Information Technology Infrastructure Library (ITIL) compliant change management workflow aims to make your change efforts successful.
Your IT Service Desk template comes with a change management workflow. This workflow ensures you record, assess, approve, and implement change requests. We recommend that you start with your service desk’s default workflow and adapt it to suit your business needs.
The benefits of a change management process include:
stable IT services
reliable and predictable IT services
the ability to adapt your IT services to your evolving business needs
reduction in risks, outages, and defects
avoidance of duplication of efforts from failed changes
What is the change management workflow process in your service desk?
Default form fields for change requests
How do you set the time limit for reviewing normal changes?
Designate your approvers
Enforce an approval step for change reviews
Auto-approve standard changes
Remind change reviewers automatically
Coordinate changes with a calendar
Customize the default change management workflow