Best practices for change management

Effective service desks plan and control changes and understand the impact on their business. An Information Technology Infrastructure Library (ITIL) compliant change management workflow aims to make your change efforts successful.

Your IT Service Desk template comes with a change management workflow. This workflow ensures you record, assess, approve, and implement change requests. We recommend that you start with your service desk’s default workflow and adapt it to suit your business needs.

The benefits of a change management process include:

  • stable IT services

  • reliable and predictable IT services

  • the ability to adapt your IT services to your evolving business needs

  • reduction in risks, outages, and defects

  • avoidance of duplication of efforts from failed changes