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Effective service desks plan and control changes and understand the impact on their business. An Information Technology Infrastructure Library (ITIL) compliant change management workflow aims to make your change efforts successful.
Your IT Service Desk template comes with a change management workflow. This workflow ensures you record, assess, approve, and implement change requests. We recommend that you start with your service desk’s default workflow and adapt it to suit your business needs.
The benefits of a change management process include:
stable IT services
reliable and predictable IT services
the ability to adapt your IT services to your evolving business needs
reduction in risks, outages, and defects
avoidance of duplication of efforts from failed changes
The change management workflow can be used to transition requests.
Change requests contain default fields that can be customized.
Time limits can be set for conducting a review.
When an approval step is enforced in a change management workflow, approvers need to be assigned.
Enforce approvals within your change management workflows.
Create automation rules to automatically approve standard change requests.
Set the timeframe for reviewers to respond to an approval.
Change calendars can be set up in your service desk.
A change management workflow can be customized.
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