Best practices for automatically prioritizing incident requests
Incidents can be automatically prioritized in Jira Service Desk using the values specified in the impact and urgency fields of a request.
How should my team define the impact and urgency of service desk requests?
The terms impact and urgency should be clearly defined in your knowledge base to ensure common understanding in your team.
Create an automation rule to prioritize your service desks incident requests
Custom automation rules can be created to automatically prioritize requests.
How do I create a matrix using impact and urgency values?
An impact and urgency matrix can be used to create incident priorities.
How does Jira Service Desk automatically prioritize requests?
See how Jira Service Desk can automatically prioritize incident requests.
How impact and urgency is used to calculate the priority of an incident
The measure of impact and urgency are used to create a priority for an incident.
Set mandatory fields to automatically prioritize incident requests
Impact and urgency fields can be created as mandatory fields so ensure they are completed by customers.
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