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Incidents can be automatically prioritized in Jira Service Desk using the values specified in the impact and urgency fields of a request.
The terms impact and urgency should be clearly defined in your knowledge base to ensure common understanding in your team.
Custom automation rules can be created to automatically prioritize requests.
An impact and urgency matrix can be used to create incident priorities.
See how Jira Service Desk can automatically prioritize incident requests.
The measure of impact and urgency are used to create a priority for an incident.
Impact and urgency fields can be created as mandatory fields so ensure they are completed by customers.
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