安全なカスタマー通知について

Enabling this setting will hide confidential and sensitive information from email notifications that are sent to your customers via third-party vendors we use to power our applications. Once enabled, sensitive data will be hidden from the notification emails. Your customers will need to log in to the portal to view hidden information available on a request.

コンプライアンス設定を行うには、サイト管理者である必要があります。

Enable or disable safe customer notifications

1. [設定] > [製品] の順に選択します。

2. Jira Service Management のサイドバーから [コンプライアンス設定] を選択します。

3. Under Safe customer notifications, enable or disable the setting.

Project admins should review and edit the project’s customer notifications, and language support settings that contain these work item variables: work item summary, work item description, and comment. When the setting is enabled, data will appear as [●●●●●] in the email notifications and attachments won’t be available. Read more about creating and editing the content of customer notifications.

通知を送信する自動化ルールを無効にする

You’ll also need to disable any rules that send notifications. The rules include: Send email, Send Microsoft Teams message, Send Slack message, Send Twilio notification, and Send web request. Read more about disabling automation rules.