Use the old issue view to resolve customer requests

The issue view is where you and your team work on issues. We've updated the issue view, but you can still use the old one.

Find out where to see who’s involved in an issue in the old issue view.

Find out what you can do from the issue view of a customer request.

Learn how to share an issue with other people who need to be involved.

You can find the issue view of a customer request in your queues.

The summary may not give enough information to resolve an issue. Learn how to find more details about the issue.

Learn how to use comments to communicate with the customer or your team members from the issue view.

Learn how to move an issue through its workflow from the old issue view.

You can approve or decline an issue from the issue view if you're set as the approver.

Learn about the issue view, and how you can use it to work on issues effectively.

Depending on the type of request, sorting activity by newest or oldest first will give more context.

Learn how to view, sort, and edit different kinds of activity on an issue in the old issue view.