Use the issue view to resolve customer requests

The issue view is the place where you and your service project team work on requests.

You can see people involved in an issue in the issue view.

Find out what you can do from the issue view of a customer request.

From the issue view, you can share the request with other people who need to be involved.

You can find the issue view of a customer request in your queues.

The summary may not give enough information to complete the customer's request but you can find more details.

You can make comments to communicate with the customer from the issue view.

You can move an issue forward and escalate it from the issue view.

You can approve or decline a request from the issue view if you're set as the approver.

Learn about the changes to the new issue view to and how you can use it to work on customer requests effectively.

Depending on the type of request, sorting activity by newest or oldest first will give more context.