Use the old issue view to resolve customer requests

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit issues. It looks a little different and some procedures have changed slightly. Learn more about the new issue view.

Customers send requests to your service project team through the portal or by email. These requests become issues for agents to resolve in Jira Service Management.

The issue view refers to what you see when you look at an individual issue in Jira Service Management.

What is the old issue view?
The issue view is where you and your team work on issues. We've updated the issue view, but you can still use the old one.
See who's involved in an issue in the old issue view
Find out where to see who’s involved in an issue in the old issue view.
Take action on an issue from the old issue view
Find out what you can do from the issue view of a customer request.
Add request participants from the old issue view
Learn how to share an issue with other people who need to be involved.
View an issue using the old issue view
Learn how to view an issue using Jira Service Management's old issue view.
See the details of an issue using the old issue view
If the summary of an issue doesn't give you enough information to resolve it, learn how to see more details.
Talk to customers or team members from the old issue view
Learn how to use comments to communicate with the customer or your team members from the old issue view.
Move an issue through its workflow from the old issue view
Learn how to move an issue through its workflow from the old issue view.
Approve or decline an issue from the old issue view
Learn how to approve or decline an issue from the old issue view if you're set as the approver.
Sort an issue's activity in the old issue view
Learn how to sort an issue's activity by newest or oldest first.
View, sort, and edit issue activity in the old issue view
Learn how to view, sort, and edit different kinds of activity on an issue in the old issue view.

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Use the old issue view to resolve customer requests

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