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Use the old issue view to resolve customer requests

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit issues. It looks a little different and some procedures have changed slightly. Learn more about the new issue view.

Customers send requests to your service project team through the portal or by email. These requests become issues for agents to resolve in Jira Service Management.

The issue view refers to what you see when you look at an individual issue in Jira Service Management.

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